Thank you for visiting Petalpost Creations. We always strive to provide a positive customer experience and sincerely hope that you are completely satisfied with your purchase. We would like to answer a few questions you may have about our returns and refunds policies. If you have other questions that haven't been answered below, or have a specific issue with a product that you have received from us, please feel free to Contact Us and we will do our best to resolve the issue.
What is your return policy?
You have up to five business days from the time that you receive an item from us to return it. You may return an item for whatever reason, but the item must be unused, in the same condition that it was received, and in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You must also enclose a copy of the receipt of purchase, which we will ship with the item, to verify your purchase.
Any purchase made of custom ordered products, such as floral arrangements, special order woodworking projects, or personalized products will be considered final and non-refundable.
What is your refund policy?
Once we receive your item back, we will inspect it and notify you that we have received your returned item and immediately notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment) in the amount of the product returned. Shipping costs are non-refundable.
Petalpost Creations is not responsible for the shipping costs of returned items. Buyers are responsible for all return shipping cost.